KYMC | Communication Channels
Communication Channels
A basic connection to the KYMC technical service team. To send over your queries and get your case logged into the KYMC system. From here, our engineers will follow up to get your questions answered or to commence an issue solving process.
In scenarios where visual assistance is encouraged or required to aid communication efficiency. The Visual Plus is provided as a hardware headset + communication software package.
- The headset will allow your operators to free their hands for site operation, while passing information back to KYMC through the cameras and microphones on the headset.
- Instructional text documents, photographs and video clips can be sent to the headset from KYMC to guide the operators through the process.
- Recordings and snapshot could be controlled by an KYMC engineer to gather the required information in the background so your operators can focus on the task on hand.
Transmit data back to the KYMC data center for analysis. Machine operational data will be monitored and compared to the benchmark. The alarm system can be checked. Electrical control related scenarios can also be solved remotely through software program adjustment.
Working in synchronization with our industry 4.0 data collection module. A detail analysis can be performed and logged for AI preventive maintenance and AI operation parameters suggestion.
When remote support does not suffice, The KYMC global resource is available for onsite support on request. To provide onsite training, consulting, maintenance, upgrades, inspections, repair and issue solving.
